Shipping policy
We greatly appreciate your trust and purchase with JUNG MO SUH. As a professional apparel merchant, we strive to provide standardized order handling, rigorous pre-shipment inspections and secure packaging solutions. Our core goal is to ensure all fashion apparel items are properly processed and delivered to customers safely and efficiently under stable logistical arrangements.
1. Order Processing Time
Every confirmed and fully paid apparel order will go through internal verification, stock arrangement and protective packaging within 1 to 7 business days. This processing window excludes weekends and national public holidays observed in New Zealand. During peak sales cycles or periods of exceptional order influx, standard preparation timelines may be moderately extended. Our support team will reach out promptly to inform customers of any material delays that may affect scheduled shipment.
2. Shipping Fees and Delivery Estimation
Logistics fees are calculated dynamically for each individual order based on package weight, dimension specifications and delivery destination. All final shipping costs will be clearly presented and confirmed on the checkout page before payment is finalized. Our standard international shipping service for clothing products offers an estimated delivery period of around 15 business days after warehouse dispatch. All delivery timelines are approximate and may fluctuate due to courier logistical disruptions, cross-border customs clearance procedures, adverse weather conditions, regional transport limitations and global holiday schedules.
3. Shipment Confirmation and Tracking Access
Once your order is dispatched and handed over to our official logistics provider, you will receive an automated email containing shipment confirmation and a unique tracking code for your package. Please note that tracking system data will not activate immediately after dispatch. Real-time transit information and full tracking functionality will be accessible for customer monitoring within 24 to 48 hours after the shipment leaves our warehouse.
4. Address Accuracy Liability Clause
Customers are solely responsible for submitting precise, complete and error-free shipping address details at the time of order placement. JUNG MO SUH will not assume liability for misdeliveries, failed deliveries or returned parcels resulting from inaccurate or incomplete address information provided by the buyer. Any shipments returned to our facility due to address errors will incur additional re-delivery charges, which shall be covered entirely by the customer.
5. Resolution for Lost or Damaged Shipments
If your apparel shipment is confirmed lost during transit, you are required to submit a formal inquiry to our customer service team within 2 calendar days following your expected delivery date. For orders received with damaged garments or compromised packaging due to transit incidents, please submit a valid claim within 24 hours upon delivery, along with clear photographic evidence of defective items and original packaging. Our team will conduct a comprehensive case review and resolve eligible issues in a timely manner.
6. Apparel Care and Product Usage Disclaimer
Each garment offered by our brand is equipped with official manufacturer care guidelines covering correct wearing, washing, drying and daily maintenance practices. To preserve fabric quality, color stability and overall durability, customers must strictly comply with all attached care instructions. We disclaim all responsibility for product damage, deformation, fading or premature wear caused by improper maintenance, incorrect cleaning methods, unauthorized modifications or inappropriate personal use.
7. International Shipping and Customs Terms
Cross-border shipments may be subject to import duties, customs taxes and various local administrative fees in accordance with the trade policies of the destination country. All additional customs-related charges are the exclusive obligation of the customer and are not included in product prices or standard shipping fees. We have no authority over local customs clearance processes, tax assessments and potential clearance delays for international orders.
8. Contact Information
Should you have any questions, concerns or support requests regarding this shipping policy or the logistical status of your order, please contact our professional customer support team using the official details below:
Business Name: JUNG MO SUH
Phone Number: +64 21 964 3414
Email Address: service@jungmosuh.shop
Physical Address: 207 Colville Street, Newtown, WGN, Wellington 6021, New Zealand